Returns & Exchanges

At Nakama, we want your home to be a sanctuary of comfort, which is why we offer a 30-day window for returns and exchanges on all eligible home goods. If your purchase doesn't perfectly fit your space, we are committed to making it right with a seamless return process.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

3

Attach the Label

Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing